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1.
Assertiveness at work : a practical guide to handling awkward situations / Ken Back and Kate Back. by
Edition: Third edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: London : McGraw-Hill Publishing Company, 2005
Availability: Items available for loan: The Knowledge Hub Library (2)Call number: 158.26 BA.A 2005, ...

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2.
Make your workplace great : the 7 keys to an emotionally intelligent organization / Steven J. Stein. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Mississauga, Ontario : Wiley & Sons Canada, 2007
Online resources:
Availability: Items available for loan: The Knowledge Hub Library (1)Call number: 158.7 ST.M 2007. Items available for reference: The Knowledge Hub Library : Not For Loan (1)Call number: 158.7 ST.M 2007.

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