Make your workplace great : the 7 keys to an emotionally intelligent organization / Steven J. Stein.

Includes bibliographical references (pages 271-295) and index.

Changes in Society and Their Impact on Work -- What Keeps CEOs Up at Night? -- What Do We Really Know About Job Satisfaction and Productivity? -- Emotional Intelligence and Organizational Culture: A New relationship -- Selecting the Right People: Round Pegs in Round Holes -- Taking the Organization's Temperature -- Job Happiness: Don't Worry be Happy -- Compensation: Show Me the Money -- Work/Life Stress Management: I've Been Workin' Overtime -- Organizational Cohesiveness: We're All in This Together -- Supervisory Leadership: You're Not the Boss of Me -- Diversity and Anger Management: It's a Wide. Wide World -- Take This Job and Shove It -- Organizational Responsiveness: Big Brother Is Looking Out for You -- Putting It All Together -- Organizationally. That Is -- Appendix: The Benchmark of Organizational Emotional Intelligence (BOEI).

In this book, the author addresses the changing workplace and the demands on managers to make the right hires. He explains how an organization can measure job satisfaction and productivity levels, and how factors such as happiness on the job, compensation and work-life balance can be addressed by the organization. The author also discusses organizational cohesion, which includes nurturing interpersonal relationships, ensuring good managers are in place, and coaching organizations to deal with diversity issues and stress and anger/violence in the workplace. Finally, the author addresses how an organization can enhance its brand among its own people through training and innovation, fostering optimism and integrity, and quality leadership. The author drills down into these issues through 7 Keys: 1: Hire capable people who love their work. 2: Compensate people fairly. 3: Don't over-work (or under-work) people. 4: Build strong teams with shared purpose and visible goals. 5: Make sure managers can manage. 6: Treat people with respect and leverage their unique talents. 7: Be proactively responsive by doing the right things to win the hearts and minds of your people.