Operations strategy : design, implementation and delivery /

Hill, Alex. 1972-

Operations strategy : design, implementation and delivery / Alex Hill, Terry Hill. - xxiii, 414 pages : illustrations ; 25 cm.

Includes bibliographical references and index.

1. Operations strategy: introduction -- 2. Operations strategy: principles and concepts -- 3. Developing an operations strategy: methodology -- 4. Service delivery system choice -- 5. Process choice -- 6. Servicer/ product profiling -- 7. Focus: Principles, concepts and methodology -- 8. Make or buy and managing the supply chain -- 9. Infrastructure choice -- 10. Developing a business case -- Index.

9781137532763


Strategic planning.
Production planning.
Production planning--Case studies.
Production management.

658.4012 HI.O 2018