Assertiveness at work : a practical guide to handling awkward situations / Ken Back and Kate Back.
Material type: TextPublisher: London : McGraw-Hill Publishing Company, 2005Edition: Third editionDescription: xiii, 207 pages ; 23 cmContent type:- text
- unmediated
- volume
- 9780077114282
- 158.26 BA.A 2005 23
Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Books | The Knowledge Hub Library | Psychology | 158.26 BA.A 2005 (Browse shelf(Opens below)) | Available | 210934 | ||
Books | The Knowledge Hub Library | Psychology | 158.26 BA.A 2005 (Browse shelf(Opens below)) | Available | 210935 |
Chapter 1. Assertion, nonassertion and aggression. -- 2. Recognizing assertive, nonassertive and aggressive behaviour. -- 3. Beliefs and rights. -- 4. Starting to be more assertive. -- 5. Negotiating assertively. -- 6. Saying 'no' assertively. -- 7. Types of assertion. -- 8. Handling negative feelings. -- 9. Giving and receiving criticism about performance. -- 10. How others influence you. -- 11. Handling aggression from others. -- 12. Handling nonassertion from others. -- 13. Being assertive upwards. -- 14. Contributing assertively to meetings. -- 15. Assertion during times of change. -- 16. Assertiveness and stress. -- 17. Continuing to increase your assertiveness.
This work tackles the realities of modern business life - the uncomfortable situations that can arise with the flatter structures, tough workloads, demanding hours, and the need to exert influence across traditionsl boundaries.
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