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Assertiveness at work : a practical guide to handling awkward situations / Ken Back and Kate Back.

By: Contributor(s): Material type: TextTextPublisher: London : McGraw-Hill Publishing Company, 2005Edition: Third editionDescription: xiii, 207 pages ; 23 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9780077114282
Subject(s): DDC classification:
  • 158.26 BA.A 2005 23
Contents:
Chapter 1. Assertion, nonassertion and aggression. -- 2. Recognizing assertive, nonassertive and aggressive behaviour. -- 3. Beliefs and rights. -- 4. Starting to be more assertive. -- 5. Negotiating assertively. -- 6. Saying 'no' assertively. -- 7. Types of assertion. -- 8. Handling negative feelings. -- 9. Giving and receiving criticism about performance. -- 10. How others influence you. -- 11. Handling aggression from others. -- 12. Handling nonassertion from others. -- 13. Being assertive upwards. -- 14. Contributing assertively to meetings. -- 15. Assertion during times of change. -- 16. Assertiveness and stress. -- 17. Continuing to increase your assertiveness.
Summary: This work tackles the realities of modern business life - the uncomfortable situations that can arise with the flatter structures, tough workloads, demanding hours, and the need to exert influence across traditionsl boundaries.
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Item type Current library Collection Call number Status Date due Barcode
Books Books The Knowledge Hub Library Psychology 158.26 BA.A 2005 (Browse shelf(Opens below)) Available 210934
Books Books The Knowledge Hub Library Psychology 158.26 BA.A 2005 (Browse shelf(Opens below)) Available 210935

Chapter 1. Assertion, nonassertion and aggression. -- 2. Recognizing assertive, nonassertive and aggressive behaviour. -- 3. Beliefs and rights. -- 4. Starting to be more assertive. -- 5. Negotiating assertively. -- 6. Saying 'no' assertively. -- 7. Types of assertion. -- 8. Handling negative feelings. -- 9. Giving and receiving criticism about performance. -- 10. How others influence you. -- 11. Handling aggression from others. -- 12. Handling nonassertion from others. -- 13. Being assertive upwards. -- 14. Contributing assertively to meetings. -- 15. Assertion during times of change. -- 16. Assertiveness and stress. -- 17. Continuing to increase your assertiveness.

This work tackles the realities of modern business life - the uncomfortable situations that can arise with the flatter structures, tough workloads, demanding hours, and the need to exert influence across traditionsl boundaries.

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