Operations management / Alex Hill & Terry Hill.

Order of authors reversed from previous ed.

Includes bibliographical references and index.

Managing Operations -- Operations Strategy -- Managing People -- Designing and Delivering Services and Products -- Designing Services and Products -- Delivery services -- Making Products -- Location and Layout -- Managing Operations -- Managing Capacity -- Scheduling & Executing Operations -- Managing Inventory -- Managing Quality -- Managing the Supply Chain -- Improving Operations -- Analyzing Operations -- Improving Operations -- Corporate Social Responsibility.

"Operations Management is an ideal text for courses requiring an in-depth yet accessible guide to operations management. This edition has been fully updated to provide coverage of service and manufacturing industries that reflects the modern business environment. Cases cover a range of global brands, ensuring students can apply theory to the real world. New to this edition: - New chapters on CSR, Ethics and "Analyzing the Business" - Increased coverage of performance measurement - New coverage of six sigma and Taguchi - New section on lean management and improving operations - Increased coverage of MRP - Chapters on time and productivity, maintenance and new technology removed - The preface has been overhauled with a section dedicated to the differences between Operations Management and Essentials of Operations Management - All the chapters have been re-worked to make the content broader and the coverage deeper"-- Provided by publisher.