Logistics & supply chain management / Martin Christopher.

"FT Publishing Financial Times"-- Cover.

Includes bibliographical references and index.

Publisher's acknowledgements -- About the author -- Preface -- Logistics, the supply chain and competitive strategy -- Delivering customer value -- Measuring logistics costs and performance -- Matching supply and demand -- Creating the responsive supply chain -- Strategic lead-time management -- The synchronous supply chain -- Complexity and the supply chain -- Managing the global pipeline -- Service logistics -- Managing risk in the supply chain -- The era of network competition -- Overcoming the barriers to supply chain integration -- The sustainable supply chain -- The supply chain of the future -- Index.

With this volume, Professor Martin Christopher explores the role of logistics in using service levels to achieve corporate and financial goals. Included are practical case studies from a wide range of industries and countries. $b The UK's bestselling book on logistics and supply chain management - over 100,000 copies sold. Effective development and management of supply chain networks helps businesses cut costs and enhance customer value. This updated 5th edition is a clear guide to all the key topics in an integrated approach to supply chains. As well as new and updated examples and case studies, there are two new chapters: Routes to Market: Many companies now have to manage multiple distribution channels - this chapter covers strategic issues on how companies "go to market" along with the cost implications of using alternative channels. Service Logistics: As companies begin to sell performance rather than physical product, this chapter explores the implications for logistics management as the need to provide higher levels of service and customer support becomes ever more critical.