Previous edition: 2011.

Includes bibliographical references and index.

Introduction -- Managing operations -- Operations strategy -- Designing and delivering services and products -- Designing services and products -- Delivering services -- Making products -- Location and layout -- Managing operations -- Managing capacity -- Scheduling and executing operations -- Managing inventory -- Managing quality -- Managing the supply chain -- Improving operations.

This textbook provides a concise, student-friendly overview of operations management, striking a balance between coverage of the service and manufacturing industries that reflects current trends and supported by well-developed international case studies and learning features.