Rubin, Jeffrey, 1949-

Handbook of usability testing : how to plan, design, and conduct effective tests / Jeff Rubin, Dana Chisnell. - Second edition. - xxxvi, 348 pages : illustration ; 24 cm.

Includes index.

Part One: Usability testing: an overview. What makes something usable? -- What is usability testing? -- When should you test? -- Skills for test moderators. Part Two: The process for conducting a test. Develop the test plan -- Set up a testing environment -- Find and select participants -- Prepare test materials -- Conduct the test sessions -- Debrief the participant and observers -- Analyze data and observations -- Report findings and recommendations. Part Three: Advanced techniques. Expanding from usability testing to designing the user experience.

This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.

9780470185483

2008008485

GBA847891

014566751 Uk


User interfaces (Computer systems)--Testing.

QA76.9.U83 / R82 2008

005.437 RU.H 2008