Handbook of usability testing : how to plan, design, and conduct effective tests /
Jeff Rubin, Dana Chisnell.
- Second edition.
- xxxvi, 348 pages : illustration ; 24 cm.
Includes index.
Part One: Usability testing: an overview. What makes something usable? -- What is usability testing? -- When should you test? -- Skills for test moderators. Part Two: The process for conducting a test. Develop the test plan -- Set up a testing environment -- Find and select participants -- Prepare test materials -- Conduct the test sessions -- Debrief the participant and observers -- Analyze data and observations -- Report findings and recommendations. Part Three: Advanced techniques. Expanding from usability testing to designing the user experience.
This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.